Report a mistake or safety concern
Talk to the health care facility where you got your care
A good first step is to bring your concern directly to the facility where you are getting care. Most hospitals have trained staff to work with patient and consumer complaints. Use this list to find the right department at hospitals in Massachusetts. At surgery centers, nursing homes, and all other facility types, contact someone on the management team to voice your concerns. Many organizations have grievance processes for residents and patients to submit complaints, including concerns about unsafe conditions or treatment.
Report to a state agency about poor care received at a licensed facility
Report to an agency about poor care received from an individual provider
Professional boards oversee clinicians and other licensed health care providers . If you believe a Massachusetts provider was negligent or behaved in an unprofessional way, you may report your concern to a licensing board using the forms linked below: