Safety culture

Clinician support: Five years lessons learned  Story   Research

The forYOU Team from the University of Missouri shares successes and challenges from their five-year journey creating a peer support program. Read the article

Patient safety culture Research

This chapter is from The Joint Commission's Comprehensive Accreditation Manual. Read the chapter

Second victim support: Implications for patient safety attitudes and perceptions Research

This study looks at the link between clinician and staff support and its influence on an organization's overall culture of patient safety. Read the study

Getting boards on board: Engaging governing boards in quality and safety Tool

This how-to guide recommends that boards of trustees in all hospitals undertake six key governance leadership activities to improve quality and reduce harm in their hospitals. Read the guide

Patient safety culture surveys Tool

These surveys from the Agency for Healthcare Research and Quality (AHRQ), available for different health care settings, are reliable and free to the public. View the surveys

Note: You may want to add your own questions. For example, the University of Missouri Health Systems added these about support for staff.

From tears to transparency: The Lewis Blackman story Story

This story serves as a reminder that quality and safety are not abstract ideals, but rather tangible goals designed to prevent tragedies like the one experienced by Blackman's family. Watch the video

Doctors make mistakes. Can we talk about that? Story

Physician Brian Goldman says medicine's culture of denial keeps doctors from talking about mistakes or using them to learn and improve. Watch the TEDx talk