CARe: For patients and families
Communication, Apology and Resolution (CARe) is an alternative to costly, lengthy and emotionally difficult lawsuits after a medical injury.
How it works
When a patient experiences medical harm, hospitals and medical practices that offer CARe strive to provide as much information as possible, listen to the patient's concerns, and offer needed support. If there was a mistake which led to the injury, the patient may be offered financial compensation without having to go through a lawsuit.
CARe institutions also strive to ensure that similar situations don't happen to other patients. Providers will inform you their plans to prevent the error from happening again, and will also listen to any suggestions you may have about how it can be prevented.
Frequently asked questions

Find an attorney
Patients are encouraged to consult with a lawyer if financial compensation is offered. Click here for a list of attorneys in Massachusetts who have committed to following CARe best practices.

Contact your provider
See a list of facilities committed to using CARe and how to get in touch.

Resources for patients
Here's a glossary of terms to help you better understand CARe.
Take charge of your health care with information and tools for patients.
Make sure your voice is heard by joining a Patient and Family Advisory Council.