Past Forums

May 20, 2025 

  • Introduction 
    Barbara Fain, Executive Director, Betsy Lehman Center
  • Welcome 
    Jane Powers, Director of Patient and Family Advisory Councils, Betsy Lehman Center
  • Keynote – Patient and Family Advisory Councils: Winning Strategies and Best Practices 
    Barbara Lewis, Founder of Healthcare PX
  • Q&A
    Barbara Lewis & Jane Powers
  • Updated PFAC annual report debut and walkthrough
    Jane Powers
  • Closing
    Jane Powers

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October 29, 2024

  • Introduction 
    Barbara Fain, Executive Director, Betsy Lehman Center
  • Welcome survey
    Jacqueline Afranie, Senior Program Manager, Betsy Lehman Center
  • Southcoast Health cares about my diabetes 
    Lindsay Dowd, Southcoast Physicians Group and Yinka Oluwole, PFAC co-chair
  • Quality and improvement retreat at BIDMC 
    Laura Dickman, Program Leader, Patient and Family Engagement, and Patient Expert, Kimberlee Perry, Patient Expert
  • Patient safety structural measure, domain 5 overview 
    M.E. Malone, Deputy Director, Betsy Lehman Center
  • Cooley Dickinson Hospital 
    Cynthia Suopis, former. PFAC co-chair and current board of trustee member, and Lisa Ekus, current PFAC co-chair
  • Thank you 
    M.E. Malone and Jacqueline Afranie

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May 30, 2024

  • Welcome
  • Engaging with leadership
    Michael Gustafson, M.D., CEO, Schwartz Center for Compassionate Healthcare; and Monique Manna, Member, UMass-Memorial Medical Center PFAC
  • Diversifying PFAC membership
    Pam Dardess, Vice President, Strategic Initiatives & Operations, Institute for Patient for Patient- and Family-Centered Care
  • Breakout room - Diversifying membership (watch video)
  • Breakout room - Engaging leadership (watch video)
  • Closing remarks

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