PFAC Forums

Past Forums

Introduction
Barbara Fain, Executive Director, Betsy Lehman Center
Welcome
Jane Powers, Director of Patient and Family Advisory Councils, Betsy Lehman Center
Keynote – Patient and Family Advisory Councils: Winning Strategies and Best Practices
Barbara Lewis, Founder of Healthcare PX
Q&A
Barbara Lewis & Jane Powers
Updated PFAC annual report debut and walkthrough
Jane Powers
Closing
Jane Powers

Introduction
Barbara Fain, Executive Director, Betsy Lehman Center
Welcome survey
Jacqueline Afranie, Senior Program Manager, Betsy Lehman Center
Southcoast Health cares about my diabetes
Lindsay Dowd, Southcoast Physicians Group and Yinka Oluwole, PFAC co-chair
Quality and improvement retreat at BIDMC
Laura Dickman, Program Leader, Patient and Family Engagement, and Patient Expert, Kimberlee Perry, Patient Expert
Patient safety structural measure, domain 5 overview
M.E. Malone, Deputy Director, Betsy Lehman Center
Cooley Dickinson Hospital
Cynthia Suopis, former. PFAC co-chair and current board of trustee member, and Lisa Ekus, current PFAC co-chair
Thank you
M.E. Malone and Jacqueline Afranie

Welcome
Engaging with leadership
Michael Gustafson, M.D., CEO, Schwartz Center for Compassionate Healthcare; and Monique Manna, Member, UMass-Memorial Medical Center PFAC
Diversifying PFAC membership
Pam Dardess, Vice President, Strategic Initiatives & Operations, Institute for Patient for Patient- and Family-Centered Care
Breakout room - Diversifying membership (watch video)
Breakout room - Engaging leadership (watch video)
Closing remarks